Frequently Asked Questions

Is there a minimum investment?

You can start investing with as little as £100 for a Lifetime ISA or Junior ISA. For our ISA, Personal Pension or General Investment Accounts the minimum investment is £500. For Income Investing portfolios there is a minimum investment of £10,000.

Am I locked in?

No. When you invest with us, you can withdraw whenever you like and there's no minimum investment period. However, the minimum suggested timeframe you should consider is three years. Our investment offering is designed for long-term investors. You should also bear in mind that Junior ISAs, Lifetime ISAs and Personal Pensions do have certain withdrawal restrictions. In addition, if you withdraw from your ISA, that withdrawn part of your annual allowance remains used.

Couldn't I do this myself?

You could replicate our portfolios on your own, but rebalancing and monitoring your portfolio could result in high trading charges, not to mention time and hassle. Plus, because we trade in bulk across our clients, our costs are even lower.

Can I see historical investment performance?

Yes. We always publish our portfolio performance after fees and compared to our competitors so you can see exactly how we’ve been doing. We update our performance figures quarterly.

View our performance figures »

The past performance figures are simulated, based on real market transactions implemented across all individual customer portfolios to a single portfolio for each risk level. Please remember that past performance is not a reliable indicator of future performance.

What are your fees?

We charge an annual management fee calculated on the total value of your portfolio. Our fee starts at 0.75%/yr and goes as low as 0.25%/yr, including VAT where applicable, depending on the amount you invest, and the investment style you choose.

When we buy investments for you, the providers of these investments charge an underlying fund cost and the transactions are subject to the effect of market spread. We work hard to keep these costs as low as we can so you are able to benefit from better net returns. Read more about costs and charges »

What am I investing in?

Once we've determined which assets should go into a portfolio, and in what proportions, we look to invest in them in the most efficient way possible. We generally prefer to use exchange-traded funds (ETFs) because they’re easy to trade, low cost and aim to track the movement of market indices with a high degree of accuracy. Read more about what we invest in »

Do you offer a stocks and shares ISA?

Yes. You can either start a new stocks and shares ISA with us or transfer existing cash or stocks and shares ISAs to us. With a stocks and shares ISA your capital is at risk as the value of your investment may fall as well as rise. We do not offer a Cash ISA. Read more about our ISAs »

How secure is it?

We take security very seriously. It is one of our regulatory requirements to keep your money safe. So we appoint a “custodian bank” to hold your money. We believe that this is the safest way of looking after your investments.

Our custodian is State Street — one of the world’s largest custodians. State Street serves thousands of investment managers, high-net-worth individuals and major banks worldwide. This means your money is always kept separate from ours - you can find all the details in our Terms and Conditions.

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to investors if an investment firm is unable to meet its financial obligations. Eligible claimants are entitled to claim up to the current FSCS limit for investments. For more information about the scheme (including the current limits, amounts covered and eligibility to claim) please contact us, visit the FSCS website or contact the FSCS on 020 7741 4100 or 0800 678 1100. Please note only compensation related queries should be directed to the FSCS and losses resulting from poor investment performance are not covered by the FSCS.

Connections to our website are protected with TLS encryption, and we offer 2-step verification to further secure your account. When it comes to communicating with us, we provide you with a secure channel to send and receive messages, called Messages.

Can I become a client if I'm not a UK resident?

As a UK-based investment manager, we are primarily intended for UK residents. However, we do consider non-UK residents based in certain countries.

If you are a British Passport Holder; hold a full UK bank account, and reside in one of our supported countries; we'll be able to consider your application for an account. Learn more about accounts for "non-UK Residents".

How easy is it to sign up?

Signing up is free and carries no obligation to invest. We don't charge you anything until you transfer money into your J.P. Morgan Personal Investing account. And after that, you can close your pots and withdraw money whenever you decide (subject to any restrictions on the particular product e.g. personal pensions, junior ISAs). Please remember, however, that you may not get back the full amount you invested. Learn more about the risks of investing »

How easy is it to withdraw money?

You are able to withdraw some or all of your money at any time from a J.P. Morgan Personal Investing ISA, General Investment Account or Lifetime ISA. With the Lifetime ISA, if the withdrawal is not for the purchase of a first home (up to the value of £450,000), retirement after the age of 60 or because you're terminally ill, you'll have to a pay a 25% penalty.

The money in a JISA belongs to the child in all but exceptional circumstances. They cannot withdraw the money from their JISA until they turn 18. When they turn 18, the account will turn into an adult ISA, and the funds may be withdrawn.

You can't normally withdraw money from a personal pension until you're 55. We don't charge you to withdraw, but it takes 3-7 business days before your money will reach your bank account. The first 25% is tax free and the remainder is subject to tax.

We offer flexible drawdown, this means you’re in control as you can choose how much of your pension pot you take and when you’d like to withdraw from it. For more information on withdrawing money from your pension, read our dedicated support page.

You can transfer your ISA or pension with us to another provider.

If you withdraw all your money, after we close your account, we hold your personal information for a time as required by law. You should always remember, however, that investments are subject to market risk and you may not get back the sum you invested. Read more about the withdrawal process.

How do you compare to other options I have?

Your other main options are to build a portfolio yourself or to hand your money over to someone else. We want to give you a different, cost-effective experience. We put together tables of how our fully managed portfolios compare to typical wealth managers and how our fixed allocation portfolios compare to typical DIY platforms.

Do you offer pensions?

Yes, we do. You can start a personal pension with just £500 and transfer in your personal pensions from other providers so you can have all your investments in one easy-to-use online account.

If transferring a pension, please check if doing so will lose you any benefits or lead to any unexpected charges from your existing provider.

Log in whenever you want to see where your pension pot is invested and how it’s performing. The following investment styles are available with our our Personal Pension: Fully Managed, Socially Responsible Investing, Smart Alpha and Fixed Allocation. Find out more.

What if I'm subject to personal account dealing rules?

People who work in certain professions (particularly financial services, consulting, legal and accounting firms or government departments) are often subject to restrictions on the types on securities that they can invest in. These restrictions may prevent an individual holding certain securities, enforce a minimum holding period, restrict trading periods, force the sale of a security and so on.

Generally, discretionary investment accounts — like those we offer — are exempt from these rules as the decisions about which underlying securities to invest in are made by the investment manager, not the individual. This generally has the effect of making your investment choice greater and your life easier, as you may no longer need to seek approval from your employer for any investment transactions we've made. This does of course depend on the personal account dealing rules to which you are subject and not all employers have the same requirements.

If you are subject to personal account dealing rules we can provide a confirmation letter for your employer's HR or compliance department regarding the discretionary managed nature of our services. Request the letter by contacting us at support@personalinvesting.jpmorgan.com or send us a secure message once signed in.