Contact us
Contact our client services team
Our dedicated London and Edinburgh based client services team is available:
Monday to Thursday – 9am to 5:30pm
Friday – 9am to 4:30pm
Closed on public holidays – see list below
4 May, Monday, Early May bank holiday
25 May, Monday, Spring bank holiday
31 August, Monday, Summer bank holiday
25 December, Friday, Christmas Day
28 December, Monday, Boxing Day
1 January 2027, Friday, New Year’s Day
Getting in touch if you have a hearing or speech disability
If you're deaf, hard of hearing, or have a speech disability, you can call us via the Relay UK app, or by dialling 18001-020 3598 1515 from a textphone. We've also partnered with SignVideo, so you can get in touch with us via a BSL interpreter if you'd like.
Messages
Messages is our secure inbox where we can help explain any account-specific questions you have that may contain personal information. You can access Messages when logged into your account by following the envelope either in the header on desktop or laptop, or in the bottom bar on the mobile site. Messages is not yet available on our mobile app.
If you're already a client – support@personalinvesting.jpmorgan.com
If you're a new client or considering signing up – newclient@personalinvesting.jpmorgan.com
Chat
Look out for our live chat tool located on the side of most of our site pages. Our team is available to chat:
Monday to Thursday - 9am to 5:30pm
Friday - 9am to 4:30pm
Outside of these hours you can leave us a message and we'll get back to you.
Call
Our team are here for your calls:
Monday to Thursday – 9am to 5.30pm
Friday – 9am to 4.30pm
Extended Tax Year End opening hours
Saturday 28 March 2026 – 9am to 5pm
Saturday 29 March 2026 – 9am to 5pm
Wednesday 1 April 2026 – 9am to 8pm
Thursday 2 April 2026 – 9am to 8pm
Friday 3 April 2026 – 9am to 5pm
Saturday 4 April 2026 – 9am to 5pm
Sunday 5 April 2026 – 9am to midnight
Monday 6 April 2026 – 9am to 5pm
Write to us
J.P. Morgan Personal Investing
25 Bank Street
Canary Wharf
London
E14 5JP